Where this fits
This page helps decide whether a SAP support task should be handled by a deterministic rule, workflow automation, AI assistance, or human review.
Common issues
- Teams use AI for problems that are better solved with validation rules, workflow, monitoring, or clear ownership.
- Rule-based automation becomes brittle when the process has ambiguous inputs and exceptions.
- AI suggestions become risky when they trigger actions without approval or traceability.
Diagnostic questions
- Is the decision rule stable, explicit, and auditable?
- Does the task require interpretation, summarization, similarity matching, or uncertainty handling?
- What is the consequence of a wrong action, and where should human approval sit?