Knowledge Atlas

Order to cash map

A map for tracing where an O2C process stopped and which evidence should exist at each stage.

Reviewed

Where this fits

This map is the companion to the Order to Cash concept page. It focuses on process tracing rather than general explanation.

Core checkpoints

  • Demand captured: customer, material, quantity, date, price context, and partner roles.
  • Commitment made: availability, credit, pricing, and document validation.
  • Fulfillment executed: delivery, picking, packing, goods issue, and logistics handoff.
  • Billing posted: invoice, account determination, tax, output, and receivables impact.
  • Cash resolved: payment, clearing, deductions, disputes, and credit feedback.

Diagnostic questions

  • What is the last document that exists?
  • What is the expected next document or posting?
  • Which master data, configuration, interface, or approval controls that transition?

Related pages