No Fiori Dependency: AMS Runs on Signals, Not Screens

{
  "id": "ams-004",
  "title": "No Fiori Dependency: AMS Runs on Signals, Not Screens",
  "hook": "User interfaces age fast. Signals, events, and data contracts age slowly. AMS should operate on the latter.",
  "idea": "Support should not depend on someone clicking the right tile. It should depend on objective signals from the system and the business flow.",
  "stance": {
    "ui": "Optional. Useful for users, irrelevant for AMS control.",
    "truth": "Logs, events, status transitions, and metrics.",
    "control": "Chat + data + automation, not dashboards nobody checks."
  },
  "sap_specific_signals": {
    "technical": [
      "Short dump trends (ST22 signatures, not raw counts)",
      "IDoc and interface backlog velocity",
      "Batch job critical path breaks",
      "Authorization failure spikes by role",
      "Update task and LUW failures"
    ],
    "functional": [
      "Blocked document flows (order → delivery → invoice)",
      "Posting delays in FI/MM",
      "Replication gaps (e.g., MDG → S/4)",
      "Inconsistent status combinations"
    ]
  },
  "operating_rules": [
    "If a signal crosses a threshold, AMS reacts — no user ticket needed.",
    "If users report an issue before the signal triggers, the signal model is wrong.",
    "Every signal must map to a runbook or a decision path."
  ],
  "automation": {
    "copilot_moves": [
      "Translate raw SAP errors into business-impact language.",
      "Correlate technical signals with functional blockage.",
      "Suggest likely root causes based on past patterns."
    ],
    "actions": [
      "Auto-open incidents with pre-filled evidence.",
      "Notify the right domain channel with context, not noise.",
      "Attach the correct runbook automatically."
    ]
  },
  "why_this_reduces_cost": [
    "Earlier detection means smaller blast radius.",
    "Less manual monitoring and less user-driven escalation.",
    "Fewer 'ghost incidents' caused by temporary glitches."
  ],
  "anti_patterns_to_kill": [
    "Relying on users to notice system failures",
    "Manual ST22/SM37/WE02 checking as a daily ritual",
    "Screens as a single source of truth"
  ],
  "metrics_that_matter": [
    "Mean Time To Detect (MTTD)",
    "Incidents detected before user report (%)",
    "Signal-to-action latency"
  ],
  "design_question": [
    "What should the system tell us before the business feels pain?"
  ],
  "meta": {
    "schema": "dkharlanau.dataset.byte",
    "schema_version": "1.1",
    "dataset": "ams",
    "source_project": "cv-ai",
    "source_path": "ams/ams-004.json",
    "generated_at_utc": "2026-02-03T14:33:32+00:00",
    "creator": {
      "name": "Dzmitryi Kharlanau",
      "role": "SAP Lead",
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "attribution": {
      "attribution_required": true,
      "preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
    },
    "license": {
      "name": "",
      "spdx": "",
      "url": ""
    },
    "links": {
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "contact": {
      "preferred": "linkedin",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-004.json",
    "created_at_utc": "2026-02-03T14:33:32+00:00",
    "updated_at_utc": "2026-02-03T15:29:02+00:00",
    "provenance": {
      "source_type": "chat_export_extraction",
      "note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
    },
    "entity_type": "ams_byte",
    "entity_subtype": "",
    "summary": "User interfaces age fast. Signals, events, and data contracts age slowly. AMS should operate on the latter."
  }
}