Don’t Carry Problems Forward: SAP AMS as a Load-Killing System

{
  "id": "ams-005",
  "title": "Don’t Carry Problems Forward: SAP AMS as a Load-Killing System",
  "hook": "Old AMS accumulates pain and calls it backlog. Modern SAP AMS deletes load permanently.",
  "idea": "Every unresolved or recurring SAP issue is compound interest working against you. AMS exists to pay that debt down — selectively, based on data — not to roll it over forever.",
  "sap_reality": {
    "where_load_comes_from": [
      "Dirty or unstable master data (BP, material, pricing, partners)",
      "Fragile integrations and brittle mappings",
      "Authorization chaos after org or role changes",
      "Historical custom logic nobody dares to touch",
      "Manual workarounds turned into 'process'"
    ],
    "truth": "Most AMS effort is spent on a small, predictable set of causes."
  },
  "operating_rule": {
    "default": "Incidents restore service.",
    "exception": "Recurring incidents trigger elimination work — or they are not closed."
  },
  "load_killing_loop": [
    "Detect repetition (even if wording differs).",
    "Quantify load: hours, delays, business impact.",
    "Decide: eliminate, automate, redesign, or consciously accept.",
    "Execute once, remove dozens of future tickets.",
    "Verify that the load actually disappeared."
  ],
  "decision_filters": [
    "Does this problem appear at least twice a month?",
    "Is the fix cheaper than the next 6 months of support?",
    "Can it be solved outside the SAP core?",
    "Will it break again after the next transport or upgrade?"
  ],
  "automation": {
    "copilot_moves": [
      "Cluster SAP tickets by root cause candidates, not categories.",
      "Calculate 'cost of doing nothing' per issue family.",
      "Propose elimination options ranked by ROI and risk."
    ],
    "assist_not_replace": [
      "Humans decide what to kill.",
      "AI shows what is expensive to keep."
    ]
  },
  "what_not_to_do": [
    "Gold-plate rare edge cases",
    "Refactor core SAP just to feel clean",
    "Automate broken logic"
  ],
  "why_this_makes_ams_better_and_cheaper": [
    "Support volume shrinks without cutting service quality.",
    "Teams regain capacity without adding headcount.",
    "SAP core becomes calmer and more predictable."
  ],
  "metrics_that_force_action": [
    "Recurring load eliminated (hours/month)",
    "Problem backlog burn-down",
    "Accepted debt list with explicit owners"
  ],
  "uncomfortable_question": [
    "Which problems are we pretending are 'normal operations'?"
  ],
  "meta": {
    "schema": "dkharlanau.dataset.byte",
    "schema_version": "1.1",
    "dataset": "ams",
    "source_project": "cv-ai",
    "source_path": "ams/ams-005.json",
    "generated_at_utc": "2026-02-03T14:33:32+00:00",
    "creator": {
      "name": "Dzmitryi Kharlanau",
      "role": "SAP Lead",
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "attribution": {
      "attribution_required": true,
      "preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
    },
    "license": {
      "name": "",
      "spdx": "",
      "url": ""
    },
    "links": {
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "contact": {
      "preferred": "linkedin",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-005.json",
    "created_at_utc": "2026-02-03T14:33:32+00:00",
    "updated_at_utc": "2026-02-03T15:29:02+00:00",
    "provenance": {
      "source_type": "chat_export_extraction",
      "note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
    },
    "entity_type": "ams_byte",
    "entity_subtype": "",
    "summary": "Old AMS accumulates pain and calls it backlog. Modern SAP AMS deletes load permanently."
  }
}