Handover Without Amnesia: Make Knowledge Survive People

{
  "id": "ams-019",
  "title": "Handover Without Amnesia: Make Knowledge Survive People",
  "hook": "AMS collapses not when systems change, but when people change. Bad handovers recreate the same incidents with new names.",
  "idea": "Handover is not a document. It’s a controlled transfer of ownership, context, and decision logic — optimized for future incidents, not for formal completeness.",
  "sap_reality": {
    "where_handovers_fail": [
      "Documents written for audits, not for problem solving",
      "Context lost: why things are the way they are",
      "Critical exceptions and workarounds undocumented",
      "New team learns by breaking production again"
    ]
  },
  "handover_units": {
    "system_level": [
      "Critical business flows and why they matter",
      "Top failure modes per flow",
      "Known brittle areas (custom code, interfaces, jobs)",
      "Monitoring signals and what they mean"
    ],
    "domain_level": [
      "OTC/P2P/RTR specific pitfalls",
      "Master data dependencies and replication logic",
      "Authorization traps after org or role changes"
    ],
    "operational_level": [
      "First 30/60/90 day incident patterns",
      "Standard changes and fast lanes",
      "Emergency playbooks and rollback habits"
    ]
  },
  "handover_format": {
    "principle": "Explain decisions, not screenshots.",
    "artifacts": [
      "Flow maps with failure annotations",
      "‘Why it exists’ notes for custom logic",
      "Top 20 known errors with first checks",
      "Incident timelines from past major outages"
    ]
  },
  "rules": [
    "No handover without live walkthrough of top failure scenarios.",
    "If it cannot be explained in a chat in 5 minutes, it’s not understood.",
    "Every handover artifact must be usable during a P1 incident."
  ],
  "automation": {
    "copilot_moves": [
      "Extract handover content from historical incidents and RCAs.",
      "Generate ‘new engineer survival guide’ per domain.",
      "Detect undocumented hotspots (high incident rate, low documentation)."
    ],
    "outputs": [
      "Living handover pack",
      "Onboarding checklist per role",
      "Knowledge gaps heatmap"
    ]
  },
  "rag_ready_knowledge": {
    "structure": [
      "Context (system, flow, ownership)",
      "Symptom patterns",
      "Decision paths",
      "Fixes and trade-offs",
      "Links to evidence and history"
    ],
    "why_it_matters": "This turns past pain into instant recall during future incidents."
  },
  "metrics_that_expose_quality": [
    "Time-to-productivity for new AMS members",
    "Incidents caused by ‘unknown behavior’",
    "Repeated questions during onboarding"
  ],
  "anti_patterns_to_kill": [
    "Massive PDFs nobody reads",
    "Handover as a one-day ritual",
    "‘Ask John, he knows’ dependency"
  ],
  "design_question": [
    "If the whole team changed tomorrow, what would we lose?"
  ],
  "meta": {
    "schema": "dkharlanau.dataset.byte",
    "schema_version": "1.1",
    "dataset": "ams",
    "source_project": "cv-ai",
    "source_path": "ams/ams-019.json",
    "generated_at_utc": "2026-02-03T14:33:32+00:00",
    "creator": {
      "name": "Dzmitryi Kharlanau",
      "role": "SAP Lead",
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "attribution": {
      "attribution_required": true,
      "preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
    },
    "license": {
      "name": "",
      "spdx": "",
      "url": ""
    },
    "links": {
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "contact": {
      "preferred": "linkedin",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-019.json",
    "created_at_utc": "2026-02-03T14:33:32+00:00",
    "updated_at_utc": "2026-02-03T15:29:02+00:00",
    "provenance": {
      "source_type": "chat_export_extraction",
      "note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
    },
    "entity_type": "ams_byte",
    "entity_subtype": "",
    "summary": "AMS collapses not when systems change, but when people change. Bad handovers recreate the same incidents with new names."
  }
}