Good ideas don’t appear in workshops. They leak out of incidents, workarounds, and repeated frustration — if you know how to capture them.
Attribution
Creator: Dzmitryi Kharlanau (SAP Lead).
Canonical: https://dkharlanau.github.io/datasets/ams/ams-021.json
JSON (copy / reuse)
{
"id": "ams-021",
"title": "Ideas Pipeline: Turning SAP AMS Pain into Improvements",
"hook": "Good ideas don’t appear in workshops. They leak out of incidents, workarounds, and repeated frustration — if you know how to capture them.",
"idea": "Modern SAP AMS runs an ideas pipeline the same way it runs incidents: structured intake, scoring, execution, and verification. Ideas are not inspiration — they are extracted data.",
"where_ideas_come_from": {
"primary_sources": [
"Recurring incidents and Problems",
"Manual workarounds used more than twice",
"Standard changes executed too often",
"Training topics that didn’t reduce tickets",
"Upgrade/regression incidents",
"User questions that start with 'why is it like this?'"
],
"hidden_sources": [
"Rejected tickets (noise hides patterns)",
"Emergency changes",
"Chat side-notes and comments",
"Vendor RCA conclusions nobody implemented"
]
},
"idea_capture_model": {
"rule": "Every pain point can produce at least one improvement idea.",
"capture_fields": [
"trigger_event (incident/change/training/upgrade)",
"observed_pain (what slowed us down)",
"frequency_estimate",
"business_impact",
"current_workaround",
"idea_hypothesis (what could remove this pain)",
"where_to_fix (SAP core / edge / process / automation / training)",
"risk_level"
]
},
"scoring_dimensions": {
"impact": [
"Business downtime reduction",
"Support hours eliminated",
"Risk reduction"
],
"effort": [
"One-off fix",
"Needs engineering",
"Needs cross-team agreement"
],
"strategic_value": [
"Reduces SAP lock-in",
"Improves upgrade safety",
"Enables automation/AI"
]
},
"decision_rules": [
"If an idea reduces a top-10 demand driver, it goes to the front.",
"If effort > 2 quarters and impact is unclear, decompose or drop.",
"If idea only optimizes manual work without fixing root cause, challenge it.",
"If idea belongs outside SAP core, prefer edge implementation."
],
"execution_lanes": {
"fast_lane": [
"Automation scripts",
"Standard change improvements",
"KB/runbook upgrades"
],
"engineering_lane": [
"External services",
"Integration redesign",
"Data validation gates"
],
"structural_lane": [
"Process redesign",
"Contract/SLA changes",
"Role and ownership fixes"
]
},
"automation": {
"copilot_moves": [
"Suggest ideas automatically when repetition is detected.",
"Estimate ROI from historical incident data.",
"Cluster similar ideas to avoid duplicates.",
"Track idea → execution → impact linkage."
],
"outputs": [
"Ranked improvement backlog",
"Idea heatmap by domain and failure mode",
"Quarterly value realization report"
]
},
"why_this_makes_ams_strategic": [
"AMS stops being reactive cost center.",
"Improvements are grounded in real pain, not opinions.",
"Innovation becomes continuous and cheap."
],
"anti_patterns_to_kill": [
"Innovation workshops disconnected from operations",
"Ideas without owners or metrics",
"Big redesigns instead of targeted fixes"
],
"metrics_that_prove_it_works": [
"Ideas executed per quarter",
"Support hours eliminated by ideas",
"Top demand driver share reduction",
"Average idea lead time"
],
"design_question": [
"Which incident this week should never be allowed to happen again?"
],
"meta": {
"schema": "dkharlanau.dataset.byte",
"schema_version": "1.1",
"dataset": "ams",
"source_project": "cv-ai",
"source_path": "ams/ams-021.json",
"generated_at_utc": "2026-02-03T14:33:32+00:00",
"creator": {
"name": "Dzmitryi Kharlanau",
"role": "SAP Lead",
"website": "https://dkharlanau.github.io",
"linkedin": "https://www.linkedin.com/in/dkharlanau"
},
"attribution": {
"attribution_required": true,
"preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
},
"license": {
"name": "",
"spdx": "",
"url": ""
},
"links": {
"website": "https://dkharlanau.github.io",
"linkedin": "https://www.linkedin.com/in/dkharlanau"
},
"contact": {
"preferred": "linkedin",
"linkedin": "https://www.linkedin.com/in/dkharlanau"
},
"canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-021.json",
"created_at_utc": "2026-02-03T14:33:32+00:00",
"updated_at_utc": "2026-02-03T15:29:02+00:00",
"provenance": {
"source_type": "chat_export_extraction",
"note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
},
"entity_type": "ams_byte",
"entity_subtype": "",
"summary": "Good ideas don’t appear in workshops. They leak out of incidents, workarounds, and repeated frustration — if you know how to capture them."
}
}