AMS as a Platform: Agents, Open Stack, and Composable Ops

{
  "id": "ams-024",
  "title": "AMS as a Platform: Agents, Open Stack, and Composable Ops",
  "hook": "When AMS stays a process, it caps its value. When AMS becomes a platform, it compounds.",
  "idea": "Modern SAP AMS exposes its capabilities as reusable services: signals, decisions, knowledge, automation. Humans, bots, and external tools consume the same backbone.",
  "platform_layers": {
    "signals_layer": [
      "Technical signals (queues, dumps, jobs, auth failures)",
      "Functional signals (blocked flows, replication lag, posting delays)",
      "Change signals (deployments, config deltas, transports)"
    ],
    "decision_layer": [
      "Triage classification",
      "Risk scoring and blast radius estimation",
      "Fix vs automate vs accept decisions"
    ],
    "knowledge_layer": [
      "RAG-ready KB atoms",
      "Runbooks and decision bytes",
      "Historical timelines and RCAs"
    ],
    "execution_layer": [
      "Standard changes",
      "Automations and scripts",
      "Human-in-the-loop approvals"
    ]
  },
  "agent_roles": {
    "triage_agent": [
      "Normalize incoming signals and chats",
      "Propose owner, priority, and next action"
    ],
    "diagnosis_agent": [
      "Correlate symptoms with history",
      "Suggest hypotheses and checks"
    ],
    "knowledge_agent": [
      "Create and update KB atoms from real cases",
      "Detect gaps and stale content"
    ],
    "governance_agent": [
      "Check gates, evidence completeness, and SoD",
      "Flag risk and lock-in increases"
    ]
  },
  "open_stack_choices": {
    "principles": [
      "Replaceable components",
      "API-first, event-first",
      "No SAP-only critical tooling"
    ],
    "examples": [
      "Chat platforms as primary UI",
      "Open observability stacks for signals",
      "External rules/workflow engines",
      "Vendor-neutral data stores for knowledge"
    ]
  },
  "integration_rules": [
    "Agents never act directly on production without approval.",
    "Every automated action leaves an auditable trace.",
    "Humans can always override — with reason captured."
  ],
  "why_this_changes_cost_dynamics": [
    "Automation reuse across domains.",
    "Faster onboarding of new tools and vendors.",
    "Reduced dependency on individual experts."
  ],
  "anti_patterns_to_kill": [
    "One-off scripts nobody owns",
    "Bots without governance",
    "Hard-coding decisions into tools"
  ],
  "metrics_that_show_platform_maturity": [
    "Agent-assisted resolution rate",
    "Reuse of automation across domains",
    "Knowledge-driven answers vs manual responses",
    "Time to add a new tool or agent"
  ],
  "design_question": [
    "Can AMS capabilities be reused tomorrow without rewriting them?"
  ],
  "meta": {
    "schema": "dkharlanau.dataset.byte",
    "schema_version": "1.1",
    "dataset": "ams",
    "source_project": "cv-ai",
    "source_path": "ams/ams-024.json",
    "generated_at_utc": "2026-02-03T14:33:32+00:00",
    "creator": {
      "name": "Dzmitryi Kharlanau",
      "role": "SAP Lead",
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "attribution": {
      "attribution_required": true,
      "preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
    },
    "license": {
      "name": "",
      "spdx": "",
      "url": ""
    },
    "links": {
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "contact": {
      "preferred": "linkedin",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-024.json",
    "created_at_utc": "2026-02-03T14:33:32+00:00",
    "updated_at_utc": "2026-02-03T15:29:02+00:00",
    "provenance": {
      "source_type": "chat_export_extraction",
      "note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
    },
    "entity_type": "ams_byte",
    "entity_subtype": "",
    "summary": "When AMS stays a process, it caps its value. When AMS becomes a platform, it compounds."
  }
}