Boards and Scorecards: Executive Visibility Without Theater

{
  "id": "ams-029",
  "title": "Boards and Scorecards: Executive Visibility Without Theater",
  "hook": "Most AMS reporting is designed to look busy. Modern AMS boards are designed to force decisions.",
  "idea": "A board is not a status wall. It’s a control surface: it shows flow, risk, and cost so leaders can intervene early and correctly — without micromanaging.",
  "board_principles": [
    "Few boards, each with a single purpose.",
    "Every column represents a decision or a gate.",
    "If a metric is shown, it must be actionable."
  ],
  "core_boards": [
    {
      "name": "Operational Control Board",
      "audience": "AMS leads, incident commanders",
      "shows": [
        "Current P0/P1 incidents with owner and next update time",
        "Blocked items and why they are blocked",
        "Signals breaching SLOs"
      ],
      "decisions_enabled": [
        "Reassign ownership",
        "Escalate dependencies",
        "Pause risky changes"
      ]
    },
    {
      "name": "Change Flow Board",
      "audience": "Change leads, architects",
      "shows": [
        "Changes by class (standard/normal/high-risk)",
        "Gate status and missing evidence",
        "Release window load"
      ],
      "decisions_enabled": [
        "Defer low-value changes",
        "Rebalance release scope",
        "Enforce WIP limits"
      ]
    },
    {
      "name": "Problem Elimination Board",
      "audience": "AMS leadership",
      "shows": [
        "Top demand drivers",
        "Problems by load eliminated vs remaining",
        "Prevention progress"
      ],
      "decisions_enabled": [
        "Fund or defund problems",
        "Shift capacity from changes to prevention"
      ]
    }
  ],
  "scorecard_structure": {
    "stability": [
      "SLO compliance per critical flow",
      "MTTD / MTTR",
      "Repeat incident rate"
    ],
    "flow": [
      "Lead time to change",
      "Backlog age distribution",
      "WIP vs throughput"
    ],
    "economics": [
      "Cost-to-serve per domain",
      "Support hours eliminated by Problems",
      "Automation deflection rate"
    ],
    "learning": [
      "Knowledge reuse rate",
      "Training impact on ticket families",
      "RAG answer success rate"
    ]
  },
  "review_rhythm": {
    "daily": "Operational board: remove blockers, assign owners, protect focus.",
    "weekly": "Problem + Change boards: commit, rebalance, kill low-value work.",
    "monthly": "Scorecard: adjust incentives, capacity, and priorities.",
    "quarterly": "Strategy reset: demand drivers, lock-in reduction, tech bets."
  },
  "anti_theater_rules": [
    "No color without explanation and action.",
    "No metric without an owner.",
    "No slide decks replacing live boards."
  ],
  "automation": {
    "copilot_moves": [
      "Auto-update boards from live signals and work systems.",
      "Highlight anomalies and trend breaks.",
      "Generate decision prompts, not summaries."
    ],
    "outputs": [
      "Executive-ready views",
      "Decision recommendations with trade-offs",
      "Drill-down paths to evidence"
    ]
  },
  "why_this_works": [
    "Leaders intervene earlier and less often.",
    "Teams are protected from random pressure.",
    "Reality replaces storytelling."
  ],
  "anti_patterns_to_kill": [
    "Weekly slide theater",
    "Vanity KPIs",
    "Status meetings without decisions"
  ],
  "design_question": [
    "If this board went red, what decision would we make immediately?"
  ],
  "meta": {
    "schema": "dkharlanau.dataset.byte",
    "schema_version": "1.1",
    "dataset": "ams",
    "source_project": "cv-ai",
    "source_path": "ams/ams-029.json",
    "generated_at_utc": "2026-02-03T14:33:32+00:00",
    "creator": {
      "name": "Dzmitryi Kharlanau",
      "role": "SAP Lead",
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "attribution": {
      "attribution_required": true,
      "preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
    },
    "license": {
      "name": "",
      "spdx": "",
      "url": ""
    },
    "links": {
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "contact": {
      "preferred": "linkedin",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-029.json",
    "created_at_utc": "2026-02-03T14:33:32+00:00",
    "updated_at_utc": "2026-02-03T15:29:02+00:00",
    "provenance": {
      "source_type": "chat_export_extraction",
      "note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
    },
    "entity_type": "ams_byte",
    "entity_subtype": "",
    "summary": "Most AMS reporting is designed to look busy. Modern AMS boards are designed to force decisions."
  }
}