Change Intake & Agreement: Stop Negotiating Chaos

{
  "id": "ams-036",
  "title": "Change Intake & Agreement: Stop Negotiating Chaos",
  "hook": "Most SAP AMS pain starts before any work begins — at intake. Vague requests turn into scope creep, rework, and unsafe changes.",
  "idea": "Modern AMS treats intake as a contract. Not legal — operational. Clear intent, impact, scope, and verification are agreed before effort is spent.",
  "sap_intake_failures": {
    "what_goes_wrong": [
      "‘Small change’ with hidden cross-country impact",
      "Business intent lost in technical wording",
      "No agreement on what ‘done’ means",
      "Testing assumed instead of defined"
    ]
  },
  "intake_contract": {
    "mandatory_fields": [
      "Business intent (what decision or flow improves)",
      "Impacted flows (OTC/P2P/RTR/MDM/etc.)",
      "Objects involved (BP, material, pricing, jobs, interfaces)",
      "Countries/company codes affected",
      "Risk appetite (can we rollback?)",
      "Verification criteria (how we prove success)"
    ],
    "nice_to_have": [
      "Deadline driver (why this date matters)",
      "Known constraints or freezes",
      "Fallback or workaround if delayed"
    ]
  },
  "agreement_rules": [
    "No agreement → no estimate.",
    "No verification criteria → no deployment.",
    "If scope changes, the agreement is re-opened.",
    "Urgency does not replace clarity."
  ],
  "change_acceptance_matrix": {
    "accept": [
      "Clear intent and impact",
      "Known blast radius",
      "Testable outcome"
    ],
    "challenge": [
      "Cosmetic change during risk window",
      "High coordination for low impact",
      "Logic that increases SAP lock-in"
    ],
    "reject_or_defer": [
      "Undefined success",
      "No owner on business side",
      "Conflicts with stability objectives"
    ]
  },
  "coordination_and_signoff": {
    "who_signs": [
      "Flow Owner (business impact)",
      "Change Owner (delivery and safety)",
      "Security/SoD (if access or roles change)"
    ],
    "what_signoff_means": [
      "Risk understood",
      "Scope frozen",
      "Verification agreed"
    ]
  },
  "automation": {
    "copilot_moves": [
      "Detect missing or vague intake fields.",
      "Suggest impacted flows and objects from text.",
      "Generate a draft verification checklist.",
      "Flag requests that historically caused regressions."
    ],
    "outputs": [
      "Intake completeness score",
      "Risk and blast-radius summary",
      "Ready-for-estimate packet"
    ]
  },
  "why_this_saves_time_and_money": [
    "Less rework and renegotiation mid-flight.",
    "Fewer unsafe changes rushed into production.",
    "Clear accountability when priorities clash."
  ],
  "anti_patterns_to_kill": [
    "Estimating on half-information",
    "‘We’ll define testing later’",
    "Silent scope expansion"
  ],
  "metrics_that_show_intake_quality": [
    "Changes re-scoped after start (%)",
    "Change-induced incidents tied to poor intake",
    "Average time from intake to ready-for-work",
    "Requests rejected or deferred due to low value"
  ],
  "design_question": [
    "Would we still agree to this change if we had to explain its risk in one paragraph?"
  ],
  "meta": {
    "schema": "dkharlanau.dataset.byte",
    "schema_version": "1.1",
    "dataset": "ams",
    "source_project": "cv-ai",
    "source_path": "ams/ams-036.json",
    "generated_at_utc": "2026-02-03T14:33:32+00:00",
    "creator": {
      "name": "Dzmitryi Kharlanau",
      "role": "SAP Lead",
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "attribution": {
      "attribution_required": true,
      "preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
    },
    "license": {
      "name": "",
      "spdx": "",
      "url": ""
    },
    "links": {
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "contact": {
      "preferred": "linkedin",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-036.json",
    "created_at_utc": "2026-02-03T14:33:32+00:00",
    "updated_at_utc": "2026-02-03T15:29:02+00:00",
    "provenance": {
      "source_type": "chat_export_extraction",
      "note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
    },
    "entity_type": "ams_byte",
    "entity_subtype": "",
    "summary": "Most SAP AMS pain starts before any work begins — at intake. Vague requests turn into scope creep, rework, and unsafe changes."
  }
}