AMS Culture Rules: Behavior That Makes the System Work

{
  "id": "ams-040",
  "title": "AMS Culture Rules: Behavior That Makes the System Work",
  "hook": "Processes don’t fail first in SAP AMS. Behavior does. Culture is the invisible control plane.",
  "idea": "Modern AMS culture is not motivational slogans. It’s a small set of enforced rules that shape decisions under pressure, across vendors, tools, and hierarchies.",
  "non_negotiable_rules": [
    {
      "rule": "Evidence over opinion",
      "means": "No escalation, blame, or payment dispute without logs, IDs, timestamps, and signals."
    },
    {
      "rule": "One owner at a time",
      "means": "Shared responsibility exists, but accountability never is."
    },
    {
      "rule": "Repetition is failure",
      "means": "A repeated incident without a Problem record is an AMS process defect."
    },
    {
      "rule": "Stability beats speed",
      "means": "If rollback is unclear, speed is not allowed."
    },
    {
      "rule": "Silence is not success",
      "means": "Acceptance requires verification, not lack of complaints."
    }
  ],
  "expected_behaviors": {
    "during_incidents": [
      "State facts before theories",
      "Name the next action and owner",
      "Declare uncertainty early"
    ],
    "during_changes": [
      "Explain blast radius before effort",
      "Design rollback before deployment",
      "Test the thing that can break, not everything"
    ],
    "during_conflict": [
      "Switch to timeline mode",
      "Map to ownership layer",
      "Stop debating narratives"
    ]
  },
  "what_is_explicitly_blocked": [
    "Emergency access without expiry",
    "Fixes without traceability",
    "VIP bypass of intake and gates",
    "Closing work without learning artifact",
    "Private side-channel decisions"
  ],
  "reinforcement_mechanisms": {
    "process": [
      "Gates that physically block bad behavior",
      "Templates that force clarity",
      "Boards that expose rot and repetition"
    ],
    "metrics": [
      "Repeat incident rate",
      "Change-induced incidents",
      "Evidence completeness",
      "Knowledge reuse"
    ],
    "incentives": [
      "Rewards for prevention and elimination",
      "Penalties for unsafe shortcuts",
      "Neutral treatment of honest bad news"
    ]
  },
  "leadership_moves_that_matter": [
    "Kill low-value work publicly",
    "Protect prevention capacity",
    "Refuse to decide without data",
    "Stop chaos before it spreads"
  ],
  "automation_support": {
    "copilot_moves": [
      "Flag behavior violations (missing owner, missing evidence).",
      "Highlight repeated shortcuts and their cost.",
      "Reinforce rules in chat prompts and templates."
    ],
    "outputs": [
      "Behavior compliance signals",
      "Cultural drift alerts"
    ]
  },
  "why_this_scales": [
    "Rules apply equally to internal teams and vendors.",
    "New people learn the system fast.",
    "AMS quality becomes predictable, not heroic."
  ],
  "anti_patterns_to_kill": [
    "Hero culture",
    "Unwritten exceptions",
    "Process bypass justified by urgency"
  ],
  "metrics_that_show_culture_health": [
    "Escalations with complete evidence (%)",
    "Incidents with single accountable owner (%)",
    "Problems opened per repeat incident",
    "Unsafe change attempts blocked"
  ],
  "design_question": [
    "What behavior would break the system fastest if we allowed it?"
  ],
  "meta": {
    "schema": "dkharlanau.dataset.byte",
    "schema_version": "1.1",
    "dataset": "ams",
    "source_project": "cv-ai",
    "source_path": "ams/ams-040.json",
    "generated_at_utc": "2026-02-03T14:33:32+00:00",
    "creator": {
      "name": "Dzmitryi Kharlanau",
      "role": "SAP Lead",
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "attribution": {
      "attribution_required": true,
      "preferred_citation": "Dzmitryi Kharlanau (SAP Lead). Dataset bytes: https://dkharlanau.github.io"
    },
    "license": {
      "name": "",
      "spdx": "",
      "url": ""
    },
    "links": {
      "website": "https://dkharlanau.github.io",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "contact": {
      "preferred": "linkedin",
      "linkedin": "https://www.linkedin.com/in/dkharlanau"
    },
    "canonical_url": "https://dkharlanau.github.io/datasets/ams/ams-040.json",
    "created_at_utc": "2026-02-03T14:33:32+00:00",
    "updated_at_utc": "2026-02-03T15:29:02+00:00",
    "provenance": {
      "source_type": "chat_export_extraction",
      "note": "Extracted and curated by Dzmitryi Kharlanau; enriched for attribution and crawler indexing."
    },
    "entity_type": "ams_byte",
    "entity_subtype": "",
    "summary": "Processes don’t fail first in SAP AMS. Behavior does. Culture is the invisible control plane."
  }
}