Service
SAP AMS consulting for teams stuck in repeat-incident mode
Stabilise operations, harvest knowledge, and shift AMS from ticket closure to prevention.
Many SAP AMS engagements look healthy in SLA reports while the same delivery blocks, IDoc failures, billing issues, and master-data defects keep returning. I work on the operating model behind that pattern: incident clustering, knowledge capture, root-cause loops, and guardrails that stop the same issues from coming back next week.
Typical problems
- Repeat incidents are closed quickly but never removed at the source.
- Vendor knowledge is trapped in inboxes, chats, or undocumented custom logic.
- Business users still experience blocked orders, billing backlog, or unstable interfaces despite green dashboards.
What I deliver
- KEDB and runbook structure for the highest-frequency incident classes.
- Backlog and MTTR diagnostics tied to business process steps, not just ticket queues.
- Observability and prevention patterns for AIF, IDoc, OData, and partner integrations.
- Knowledge-transfer model that reduces dependence on one vendor or one support team.