Service
SAP O2C process audit for blocked revenue and unstable fulfilment
Trace where order-to-cash breaks, quantify impact, and prioritise the fixes that matter.
This audit is for programmes where orders move too slowly, deliveries get blocked, billing piles up, or incident noise hides the actual process defect. I map the breakpoints across sales, credit, logistics, billing, and interfaces so teams can stop guessing and work from a ranked remediation backlog.
Audit scope
- Order intake, ATP or aATP, delivery creation, billing completion, and returns flow.
- Credit holds, pricing issues, incompletion logs, and partner-facing interface failures.
- Custom enhancements, BAdIs, wrappers, and manual workarounds affecting O2C throughput.
Outputs
- Heatmap of process breakpoints and revenue-impact drivers.
- List of repeat defects with owners, severity, and likely root causes.
- Recommendations for clean-core remediation, observability, and automation candidates.